At MASKPAP we value you as a customer and aim to provide outstanding service every step of the way.
Our extensive warehouse network covers the US and Europe, and delivers absolutely free worldwide.*
Our products are being shipped from our warehouses in China, and due to the unfortunate current situation there, we would like to notify you that shipping delays are to be expected, due to the local restrictions on our courier.
We hope that things will get better as soon as possible
Following are our approximate delivery times:
US – 12-65 business days
Europe – 15-65 business days
Israel – 12-80 business days
Rest of the world – 7-65 business days
Order processing time: 10-30 business days (usually within 24 hours).
Please note: it may take 2-5 days for the tracking information to become active.
All our products are packaged safely and securely, and you can track your order within a few days of purchase.
* Please note that additional charges may apply for orders from select locations. So, for example, European customers can expect VAT and some US customers may incur state tax.
If you have any questions regarding your order, you can reach us via our contact form here, or by email at firstname.lastname@example.org or through our “Contact Us” page. Whatever your query, we’ll get back to you quickly with a reply. You can track your order here and follow its progress.
* MASKPAP ships to 145 countries worldwide. Much as we would love to reach everyone, there are some countries we are presently unable to serve. We hope to ship to more places in the future for you.